CERTIFICATIONS & CLEARANCES
• Active U.S. Government Clearances: DoD Secret, DoD Position of Public Trust, and IRS MBI
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• CompTIA Security+
• Active U.S. Government Clearances: DoD Secret, DoD Position of Public Trust, and IRS MBI
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• CompTIA Security+
• Technical Documentation Writer
• Programming Languages (Cisco CLI, HTML, CSS, JavaScript, DHTML, XML, ASP.net, PHP, SQL, VB.NET)
• Software (Cisco Unified Call Manager, Cisco SDM, Remedy, SNMPc, SolarWinds Orion, Nagios, What’sUp Gold, Adobe Dreamweaver, Adobe Photoshop, Visual Studio .Net , MS Windows XP/Vista/7, MS Office Suite, Internet Explorer, Firefox, CableEdge, ServAssure, OMSe, Neustart Port PS )
EMPLOYMENT HISTORY
Network Engineer
AT&T, Durham, NC May 2011 to present
Highlights:
• Obtained IRS MBI certification and DoD Public Trust clearance
• Troubleshoot and resolve network issues within large corporate network infrastructures such as Honeywell, Equifax, Raytheon, and the Internal Revenue Service
• Respond to change requests for adding new routes within BGP, OSPF, & EGRIP configurations
• Troubleshoot Cisco hardware issues which may result in supervisor card, WIC card, fan blade, and power supply replacements
• Managed incidents involving WAN outages for international locations
• Worked with F5 load balancers to verify network connectivity
Network Administrator
ITT Systems, Paktika, Afghanistan Sept. 2009 - Dec. 2010
Highlights:
• Maintain and manage NIPR, SIPR, and CENTRIXS military TCP/IP networks
• Configure and troubleshoot Cisco 2800, 3500, & 3700 series switch issues affecting mission critical communications
• Managed LAN/WAN connections, VLANs & VTP configurations, and OSPF routing tables on Cisco 6500 Core router
• Worked in ASA Cisco firewalls to verify rules for specific IP addresses and ports
• Configure and troubleshoot Cisco VoIP phones through Unified Cisco Call Manager
• SNMP monitoring of over 300 Cisco catalyst switches and over 1000 Cisco VoIP lines
NOC Carrier Operator III
Bright House Networks, St. Petersburg, FL 2005 - 2009
Highlights:
• Part of the first technical support team of five chosen to launch the company's Business VoIP product
• Implemented, created documentation, & administered What’s Up Gold software for monitoring over 2000 Business Phone modems
• Developed Business Phone troubleshooting documentation & processes
• Monitor HFC network health & dispatching appropriate technicians to resolve network issues
• Assist corporate customers and field technicians with technical issues, troubleshoot network trends, configure commercial modems and Cisco routers
• Troubleshoot to determine technical issues with internet connections for Enterprise customers, Docsis 3.0 modems, VoIP modems, Commercial static IP modems, & Cisco routers and switches
EDUCATION
College
• B.A. Degree, English - Professional & Technical Writing, University of South Florida
• A.A. Degree, Liberal Arts, York College
Technical Courses
• CCNA Course – Tech Skills
• Networking Essentials – St. Petersburg College
• Network Operations Center Overview - BHN
• Delivering Cable Services – Jones NCTI
Soft Skill Courses
• Excellence in Customer Service – Jones NCTI
• Reaching for Stellar Service – Achieve Global
• Healing Customer Relationships - Achieve Global
• Caring for Customers - Achieve Global
Technical Courses
• CCNA Course – Tech Skills
• Networking Essentials – St. Petersburg College
• Network Operations Center Overview - BHN
• Delivering Cable Services – Jones NCTI
Soft Skill Courses
• Excellence in Customer Service – Jones NCTI
• Reaching for Stellar Service – Achieve Global
• Healing Customer Relationships - Achieve Global
• Caring for Customers - Achieve Global
